CitiSend is a free app that allows you to report road violations and emergencies directly from your smartphone to the LTO.
Whether it’s illegal parking, reckless driving, or a roadside emergency, CitiSend connects you with the right authorities in real-time through its intuitive interface.
Designed for commuters, drivers, and safety advocates, CitiSend simplifies incident reporting while offering clarity with its tracking features.
By using CitiSend, you can make roads safer and more organized in just a few taps.
Background
The Land Transportation Office-Philippines (LTO) has launched the Central Command Center (C3) and the CitiSend mobile app to address road accidents and motor vehicle-related crimes.
Transportation Secretary Art Tugade emphasized the importance of this infrastructure and the CitiSend app during the inauguration of the LTO C3 on February 4, 2022.
He explained that the app allows direct communication with the LTO, providing solutions and attention to incidents affecting public safety.
Secretary Tugade reiterated the Department of Transportation’s commitment to road safety, stating that the LTO C3 and CitiSend app will serve as the road user’s direct line to the LTO.
He added that this system is designed to enhance road safety and public awareness nationwide.
The LTO C3 will act as the central hub for the agency’s Operations and Law Enforcement Service, performing surveillance monitoring, coordination, and alarm monitoring in line with Republic Act No. 4136.
It will also serve as the joint LTO and Philippine National Police (PNP) Operations and Control Center, complying with Republic Act No. 10883 and Republic Act No. 11235.
Secretary Tugade praised the LTO for launching innovative programs that reduce human intervention through digitization.
DOTr Undersecretary for Road Transport and Infrastructure Mark Steven Pastor highlighted that the LTO C3 will help reduce road crashes and motor vehicle-related crimes.
He stressed that this facility will transform the lives of millions by improving road safety.
LTO Assistant Secretary Edgar Galvante also emphasized the importance of the C3, calling it one of the flagship programs that empower road users.
How CitiSend Works
CitiSend is created to be simple and user-friendly, ensuring anyone can use it without complications.
Here’s how it works:
- Download and Register: Start by installing the app on your Android or iOS device.
Create an account using your email or mobile number.
Once registered, you’re ready to go.
- Report an Incident: Select the type of violation or emergency you’re reporting, such as illegal parking or a vehicle collision.
Enter details like the location, vehicle information, and a brief description of the issue.
Upload supporting evidence, such as photos or videos.
- Submit and Track: Tap “Submit,” and your report goes directly to the LTO Central Command Center.
You’ll receive updates on the status of your report, keeping you informed about the steps taken.
- Emergency S.O.S Feature: In case of immediate danger or roadside issues, activate the Emergency S.O.S feature to send your location and request help.
It’s as easy as that.
CitiSend gives you control over road safety with just a few clicks.
Key Features
1. Easy Incident Reporting
Gone are the days of struggling to report violations or emergencies to the right authority.
With CitiSend, you can:
- Report issues like illegal parking, reckless driving, or riding-in-tandem incidents.
- Provide specific details, improving the accuracy of action by authorities.
- Upload evidence, such as photos or videos, to strengthen your report.
This feature empowers you to act on the spot, making roads safer for everyone.
2. Real-Time Emergency Assistance
Imagine having a flat tire, a dead battery, or worse, being involved in an accident.
The Emergency S.O.S feature is your lifeline.
Activate it, and your location is instantly shared with dispatchers who coordinate help.
This swift response makes a difference in stressful situations.
3. Transparent Report Tracking
Ever wonder if your complaint will lead to action?
CitiSend keeps you informed with its tracking feature.
Once you submit a report, you’ll receive a report ID that allows you to check its progress.
This openness builds trust and makes sure your voice is heard.
4. 24/7 Availability
Emergencies and road violations don’t follow a schedule, and neither does CitiSend.
The app operates round the clock, so your concerns are addressed anytime, anywhere.
The Role of the LTO Central Command Center (C3)
The LTO Central Command Center (C3) serves as the foundation of CitiSend’s operations.
All reports submitted through the app are processed and reviewed by the C3 team.
The center also monitors road incidents reported on social media, expanding its reach and effectiveness.
In addition to handling violations, the C3 collaborates with law enforcement agencies for emergencies, enabling quick resolutions.
This centralized approach enhances the impact of road safety measures and keeps citizens involved.
Direct Connection to Authorities
CitiSend acts as a direct link between citizens and the LTO.
Gone are the days of long queues or navigating red tape to file a report.
With a few taps on your phone, you can alert the relevant authorities and get timely responses.
The app makes sure your concerns are addressed without unnecessary delays.
Who Can Benefit from CitiSend?
1. Commuters and Drivers
If you spend a lot of time on the road, CitiSend is your go-to tool.
Report obstructions, reckless drivers, or other issues that disrupt your journey.
Make your daily commute smoother and less stressful.
2. Community Advocates
Are you passionate about improving road safety?
Use CitiSend to raise awareness and take action against violations in your area.
Your reports can lead to changes that help everyone.
3. Emergency Responders
CitiSend supports emergency services by providing real-time updates and accurate locations.
It bridges the gap between those in need and those who can assist, enabling faster responses.
How to Report an Incident: Step-by-Step Guide
Reporting an incident with CitiSend is straightforward.
Here’s how to do it:
- Open the app and log in.
- Select “Report Incident” from the main menu.
- Choose the type of incident, such as illegal parking or a vehicle collision.
- Provide the required details:
- Incident type
- Location (use the map feature or enter manually)
- Vehicle details (license plate number, type, color)
- Upload supporting evidence (photos/videos).
- Review your report for accuracy.
- Tap “Submit” to send it to the LTO.
- Use the tracking feature to monitor the progress of your report.
It’s that simple.
In just a few minutes, you can make an impact on road safety.
Emergency Communication Features
In urgent situations, CitiSend provides emergency call and SMS options.
You can:
- Contact dispatchers for immediate help.
- Share details about your situation and location for faster responses.
This feature means you’re never alone during tense moments.
Frequently Asked Questions
1. Is CitiSend free to use?
Yes, CitiSend is completely free to download and use.
However, data charges may apply when submitting reports or using online features.
2. Can I report anonymously?
No, reports require basic contact information for accountability and follow-up.
Rest assured, your information is kept private.
3. What types of evidence should I upload?
Photos or videos that clearly show:
- The violation or incident
- License plate details (if applicable)
- The overall scene for context
4. What happens after I submit a report?
Your report is reviewed by the LTO Central Command Center, which decides the next steps.
You’ll be notified about the outcome or any further requirements.
5. Does the app work offline?
No, an internet connection is needed to submit reports and use tracking features.
Make sure you have mobile data or Wi-Fi access.
Video: Public Briefing:#LagingHandaPH | Citisend App
The Citisend app is designed to be a platform for motorists to report accidents and traffic violations.
This mobile application provides a direct channel for citizens to share information with authorities.
The app aims to enhance road safety and improve traffic management by promoting accountability.
Motorists can use Citisend to document incidents, helping to address concerns and improve road conditions.
This initiative empowers citizens to actively participate in promoting safer roads for everyone.
Final Thoughts
CitiSend is more than just an app; it’s a step toward safer, more organized roads.
By giving you the tools to report violations and emergencies, it empowers you to take charge of your surroundings.
With features like incident reporting, real-time help, and tracking, CitiSend bridges the gap between citizens and the LTO.
So, why wait? Download CitiSend today and become a force for safer roads.